Last updated: January 2, 2025
By accessing the Yeluno website (the “Site”) and placing an order, you confirm that you accept and are bound by the terms outlined in these Terms and Conditions. These terms apply to the entire website as well as any emails or other forms of communication between you and Yeluno.
Under no circumstances shall Yeluno be held liable for any direct, indirect, special, incidental, or consequential damages, including but not limited to, data loss or loss of profits, arising from the use or inability to use the materials on this site, even if Yeluno has been advised of the possibility of such damages. If your use of the materials on the site results in any costs for maintenance, repair, or correction of equipment or data, you assume all associated costs.
Yeluno cannot be held responsible for any consequences arising from the use of our resources. We reserve the right to modify prices and adjust the resource usage policy at any time.
LICENSE
Yeluno grants you a revocable, non-exclusive, non-transferable, and limited license to access and use the website strictly in accordance with the terms of this agreement.
These Terms and Conditions constitute a contract between you and Yeluno, the provider of the Yeluno website and services accessible via the site (collectively referred to as the “Yeluno Services”).
By using the Yeluno Services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the Yeluno Services. In these Terms and Conditions, “you” refers to both you as an individual and the entity you represent. In the event of a breach of any of these terms, we reserve the right to cancel or block your account without notice.
DEFINITIONS AND KEY TERMS
To facilitate the understanding of these terms, here is a definition of key terms used in these Terms and Conditions:
- Cookie: A small data file stored by your web browser, used to identify your browser, provide analytics, and remember information such as login credentials or language preferences.
- Company: When we mention “the Company,” “we,” “our,” or “us,” it refers to Yeluno, the entity responsible for your information under these terms.
- Country: The country where Yeluno is located, which is the United Kingdom.
- Device: Any internet-connected device, such as a phone, tablet, computer, or any other device used to access Yeluno and use the services.
- Service: Refers to the service provided by Yeluno as outlined in these terms and on the platform.
- Website: The Yeluno website, accessible at https://yeluno.com.
- You: An individual or entity registered with Yeluno to use the services.
RESTRICTIONS
You agree not to:
- License, sell, rent, lend, distribute, transmit, host, outsource, disclose, or otherwise exploit commercially the site or make the platform available to any third party.
- Modify, create derivative works, disassemble, decrypt, decompile, or reverse engineer any part of the site.
- Remove, modify, or obscure any proprietary notices (including copyright or trademark notices) of Yeluno or its affiliates, partners, suppliers, or licensors.
RETURN AND REFUND POLICY
Thank you for purchasing from Yeluno. We want to ensure you have a positive experience with the products we offer. If for any reason you are not completely satisfied with your purchase, please contact us, and we will assist you in resolving the issue.
By placing an order with Yeluno, you accept the following conditions:
- Cancellations
You may cancel your order within 60 minutes of order confirmation, provided it has not yet been shipped. If your order has already been shipped, the standard Return Policy will apply. - Returns
Returns are accepted within 30 days of receiving your order, provided the item is unused, in good condition, and in its original packaging. Customized items cannot be returned unless defective or damaged. - Refunds
Refunds will be processed via the same payment method used initially through PayPal, within 7 days after receiving the returned item. Return shipping costs for non-defective items are the responsibility of the customer. If the item is defective or incorrect, we will cover the return shipping costs.
YOUR SUGGESTIONS
Any feedback, comment, idea, or suggestion (“Suggestions”) you provide to Yeluno in connection with the site shall remain the exclusive property of Yeluno. You grant Yeluno the right to use, copy, modify, publish, or redistribute these Suggestions without compensation or credit to you.
YOUR CONSENT
By using our website, signing up for an account, or making a purchase, you consent to these Terms and Conditions. We are committed to providing full transparency regarding how your information is managed and how our website functions.
FREE DELIVERY IN THE UNITED KINGDOM
At Yeluno, we offer free delivery for all orders, with no hidden fees. Enjoy our fast and secure service with DHL to ship your products. Orders are generally shipped within 1 to 2 business days and delivered within 4 to 5 business days, for a total delivery time of 5 to 7 business days.
LINKS TO OTHER WEBSITES
These Terms and Conditions apply only to the services provided by Yeluno. Our website may contain links to other websites operated by third parties. Yeluno is not responsible for the content, accuracy, or opinions expressed on such sites. When visiting these external sites, their terms and conditions apply, not ours.
COOKIES
Yeluno uses cookies to enhance the user experience, including remembering your language preferences and login details. Cookies also help us analyze site usage. Some third-party services, such as Google Ads and PayPal, may also use cookies to deliver personalized ads and ensure secure payment processing.
You can disable cookies via your browser settings, but some features, such as keeping you logged in, may not function properly without cookies.
CHANGES TO OUR TERMS AND CONDITIONS
We may modify or update our Terms and Conditions at any time. If we make changes, we will post the updated terms on this page and update the date below. We encourage you to review these terms regularly for any changes.
CONTACT INFORMATION
For any questions regarding these Terms and Conditions, please contact us at:
- Website: www.yeluno.com
- Company: Yeluno Ltd
- Email: support@yeluno.com
- Phone: +44 7380 576778
- Address: 18 Colister Gardens, Darnall, Sheffield, United Kingdom, S9 4HH
- Instagram: @Yeluno
- Facebook: @Yeluno
- Customer Service Hours: Monday to Friday, from 10:00 AM to 6:00 PM (GMT)
We strive to respond within 6 to 24 hours.
If you have any other questions, feel free to check our FAQ.