Last updated: December 28, 2024
At Yeluno Ltd, we are committed to protecting your privacy and handling your personal information with the utmost care. This Privacy Policy outlines how we collect, use, store, and share your information when you visit our website (https://yeluno.com), make purchases, or interact with our services.
Please read this policy carefully. By accessing our services or using our website, you agree to the collection and use of your information as described in this policy. If you do not agree, we encourage you not to use our website or services.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or to comply with legal or regulatory requirements. We will notify you of any significant updates by posting the revised version on our website with the new update date.
How We Collect and Use Your Personal Information
Information Collected Directly from You
When you interact with Yeluno Ltd (e.g., by placing an order or creating an account), we collect the following information:
- Contact Information: Name, email address, phone number, and postal address.
- Order Details: Information about your purchases, including items ordered, shipping and billing addresses, and payment details.
- Account Information: Username, password, and other details to manage your account.
- Purchase History: Records of products you’ve purchased.
- Customer Service Requests: Information you provide when contacting us for support or inquiries.
Information Collected Automatically
We automatically collect certain information when you browse our site, such as:
- Usage Data: Your IP address, browser type, device information, pages visited, and language preferences.
- Cookies and Similar Technologies: To enhance user experience, remember preferences, analyze site usage, and recommend personalized products.
Information Collected from Third Parties
We may also collect information from third-party partners to enhance your shopping experience:
- Payment Partners: For secure payment processing via PayPal.
- Advertising Partners: To deliver targeted advertisements and introduce new products.
How We Use Your Personal Information
We use your personal information for the following purposes:
- Order Fulfillment: To process payments, ship your items, and send order updates.
- User Experience Improvement: To personalize your shopping experience and recommend products.
- Marketing Communication: To send newsletters, promotions, and updates (if you’ve opted in).
- Security: To detect and prevent fraud and ensure secure transactions.
Cookies and Tracking Technologies
We use cookies to improve the interactivity of our website and services.
- Necessary Cookies: Required for secure transactions (e.g., PayPal payments).
- Analytical Cookies: Help us analyze user interactions to improve our services.
You can manage or delete cookies in your browser settings, but this may impact certain site functionalities.
How We Share Your Personal Information
We do not sell your personal information to third parties. However, we may share your data in the following cases:
- Service Providers: With companies that assist in order processing, payment handling, shipping, or customer support.
- Advertising Partners: To deliver targeted ads.
- Legal Obligations: If required by law or to protect our rights.
Your Rights
Under applicable data protection laws, you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Erasure: Request the deletion of your data, subject to certain exceptions.
- Right to Rectification: Request updates or corrections to your data.
- Right to Data Portability: Receive your data in a structured, commonly used format.
- Right to Withdraw Consent: Withdraw your consent for data processing at any time.
Data Security and Retention
We use appropriate security measures, including encryption and access controls, to protect your data. However, no system is entirely secure, and we encourage you to take precautions when using our services.
We retain your personal data only as long as necessary for the purposes described in this policy.
Children’s Privacy
Our services are not directed at children under the age of 13, and we do not knowingly collect their personal information.
International Data Transfers
If you are located outside the UK, your data may be transferred internationally. We ensure appropriate safeguards are in place for such transfers, in compliance with applicable laws.
Complaints
If you believe your data protection rights have been violated, you can file a complaint with the relevant data protection authority.
Contact Us
For any questions about this Privacy Policy or to exercise your rights, contact us at:
- Website: www.yeluno.com
- Company: Yeluno Ltd
- Email: support@yeluno.com
- Phone: +44 7380 576778
- Address: 18 Colister Gardens, Darnall, Sheffield, United Kingdom, S9 4HH
- Instagram: @Yeluno
- Facebook: @Yeluno
- Customer Service Hours: Monday to Friday, 10:00 AM to 6:00 PM (GMT)
We strive to respond within 6 to 24 hours.