Customer Support
Our dedicated support team is here to help you at any time.
Orders and Shipments
Once your order is placed, you will receive a confirmation email containing your order number. If you don’t receive this email within 24 hours after your purchase, please check your spam folder or contact us at support@yeluno.com.
For more information, please refer to our Shipping Policy.
Orders are usually processed within 1 to 2 business days (Monday to Friday). If you place your order before 4:00 PM (GMT), it will be shipped the same day. Orders placed over the weekend will be shipped on the next business day.
For more information, please refer to our Shipping Policy.
Deliveries are estimated to take 4 to 5 business days after shipment, making the total time frame 5 to 7 business days. Deliveries occur Monday to Friday, excluding holidays.
For more information, please refer to our Shipping Policy.
Yes, once your order is shipped, you will receive an email with a DHL tracking number to monitor the status of your order in real-time.
If you received a damaged item, please contact us within 24 hours of receiving it and provide a photo of the item. If your order is missing, please contact us within 7 days after receiving the shipping confirmation email.
For more information, please refer to our Refund and Return Policy.
We deliver exclusively in the United Kingdom.
For more information, please refer to our Shipping Policy.
Yes, we accept exchanges for products that meet our return criteria. If you need a different size, please follow our return process, and we will send the desired size, subject to availability.
For more information, please refer to our Refund and Return Policy.
If you ordered the wrong size or have an issue with the size, you can return the item within 30 days to exchange it for the correct size. Contact our customer service at support@yeluno.com with your order number and the desired size.
For more information, please refer to our Refund and Return Policy.
If your order has not yet been shipped, you can cancel it. To cancel an order, please contact us quickly at support@yeluno.com. Once the order has been shipped, you will need to follow the return process.
For more information, please refer to our Order Cancellation Policy.
Returns and Refunds
To return an item, please contact us at support@yeluno.com with your order number and the reason for the return. Once your request is approved, we will provide you with a prepaid return label and detailed instructions.
For more information, please refer to our Returns and Refund Policy.
You have 30 days from the date of receiving your order to return an item, provided it is unused, undamaged, and in its original packaging.
For more information, please refer to our Returns and Refund Policy.
Yeluno covers the return shipping costs only if the item is defective or if we sent you an incorrect product. If you change your mind or the item does not meet your expectations, return shipping costs are your responsibility.
For more information, please refer to our Returns and Refund Policy.
Yes, we accept exchanges within 30 days of receiving your order. The item must be unused, undamaged, and in its original packaging. Contact our customer service at support@yeluno.com to initiate an exchange. Subject to availability, we will send you the desired product or size.
For more information, please refer to our Returns and Refund Policy.
Once we have received and inspected your return, the refund will be processed within 7 business days. The refund will be issued to the PayPal account used for the purchase. Return shipping costs will only be refunded if the item is defective or incorrect.
For more information, please refer to our Returns and Refund Policy.
Personalized items cannot be returned unless the item is defective or damaged. If you receive a damaged or incorrect product, contact us immediately to arrange a return or exchange.
For more information, please refer to our Returns and Refund Policy.
If you receive a damaged item, please contact us within 24 hours of receipt with a photo of the damage. We will cover the return shipping costs and offer you a replacement or a full refund.
For more information, please refer to our Returns and Refund Policy.
Yes, you can cancel your order if it has not yet been shipped. To cancel, please contact us immediately at support@yeluno.com. If your order has already been shipped, you will need to follow the return process after receiving the item.
For more information, please refer to our Order Cancellation Policy.
Yes, you will receive a full refund for the returned products, except if return shipping costs are your responsibility. Return shipping costs are your responsibility if you simply change your mind or if the item does not meet your expectations.
For more information, please refer to our Returns and Refund Policy.
A product is considered defective if it has a manufacturing defect or if it does not match the description on our website. If you believe you have received a defective product, contact us immediately with photos of the item so we can assess the situation.
For more information, please refer to our Returns and Refund Policy.
If you received an incorrect product, please notify us immediately at support@yeluno.com. We will arrange for a free return and send you the correct product.
For more information, please refer to our Returns and Refund Policy.